Frequently Asked Questions
Everything you need to know about your Taylor Swift Official Store order.
When will my order ship?
Processing times vary by item. Standard in-stock merchandise typically ships within 3-5 business days, while pre-order items will ship around the release date noted on the product page.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that music products, including vinyl and CDs, must be returned in their original factory seal to be eligible for a refund.
How do I care for my official apparel?
To preserve the quality of screen-printed graphics and delicate fabrics, we recommend machine washing your items inside out in cold water and hanging them to dry.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.